Denise Kirk
Orlando/Kissimmee, FL + Poconos, PA
2 properties
56 reviews
4.84 ★ rating
Member since 2025
Denise manages two properties across two states: Seas Life Cottage at Margaritaville Resort
Orlando near Disney, and a Camelback Poconos getaway in Pennsylvania. She found Houfy while
looking for a way to offer direct bookings through her own website, and built her operation
from the ground up without a PMS.
“I created a system to manage guests from booking to checkout. It’s basically my
own CRM and PMS system. I can personalize the guest experience based on what they request
during the booking process. I regularly have guests mention in reviews how responsive I am as
a host.”
Denise’s playbook
A self-built guest management system that tracks every booking and personalizes
communication from inquiry to checkout. AI tools to support marketing and stay on top of
guest responses. And a growing blog on her direct booking website that she sees as a
long-term traffic driver, bringing new guests to her properties without relying on OTA
algorithms.
Her advice: “I haven’t cracked the code on getting the number of direct bookings
I’d like yet, but there are lots of resources to help you on the way. Join the
Houfy Facebook group
to get an idea of what other hosts are doing as a model for you.”